Something wrong with your Porcupus purchase? No worries. We can figure out a solution together. Each Porcupus product is carefully designed and created especially for you and because of that, we are unable to offer refunds or returns without putting a few conditions in place.
FREQUENTLY ASKED QUESTIONS
What is your return policy?
We do offer returns, exchanges, and refunds if you're not satisfied with your purchase but do bear in mind that return shipping will be at your own cost. All returns and exchanges will need to be shipped to Singapore.
How long do I have to return the items?
Our policy lasts 90 days. If 90 days have gone by since your purchase, we are truly sorry we won't be able to offer you a refund or exchange.
What items are eligible for return?
To be eligible for a refund, your item must be unused and in the original condition that you received it. It must also be in the original packaging. Items that have been worn, washed, or altered in any way will not be eligible for return. Gift cards and free gifts from Porcupus are also not eligible for return.
How do I make a return?
In order to submit a return, you will need to contact our support team at firstname.lastname@example.org with your order number and reason for return/exchange and we will send you the instructions on how to complete your return/exchange.
How long does it take to process my return?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will credit the payment method you used with the refund. Please take note that any shipping costs and any form of taxes will not be included in the refund.
I haven’t received my refund. What do I do?
If you haven’t received your refund within the mentioned time frame, first check your email again. Search for any email from our Returns Centre that states whether your return has been approved or rejected. If your return has been approved but you still have yet to receive the refund, please contact us at email@example.com
How can I make an exchange?
We only replace items if they are defective or damaged. If you need to report a defective or damaged item, please contact us at firstname.lastname@example.org with your order number and attach an image of the defective or damaged product and we will work on getting it replaced for you.
Can I return a gift?
If an item was marked as a gift when purchased and shipped to you directly, you will be eligible for a return. Once the returned item is received, a gift certificate will be mailed to you via email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, please obtain the order number to process the return and to receive the gift certificate.
Is there any charge for returns?
There will be no additional costs such as restocking fees or administration fees for returns. Do take note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.