Shipping

Shipping Policy

Thank you for visiting and shopping at Porcupus. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

 

UK

EU

US & CANADA

REST OF THE WORLD

UK

EU

US & CANADA

REST OF THE WORLD

Standard Delivery (no tracking)

4-7 business days

1-2 weeks

2-4 weeks

2-5 weeks

FREE for orders above $50

FREE for orders above $50

FREE for orders above $50

FREE for orders above $50

Standard Delivery (with tracking)

4-7 business days

1-2 weeks

2-4 weeks

2-5 weeks

$3

$10

$10

$15

International Courier

4-5 business days

7-10 business days

7-14 business days

1-2 weeks

$5

$20

$40

$40


Delivery delays can occasionally occur. Please contact support@porcupus.com if you haven’t received your order within 30 days of delivery.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. If your order contains a tracking number, it will be emailed to you separately.

Customs, Duties and Taxes
Porcupus is not responsible for any customs and taxes applied to your order. All fees imposed after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost Packages and Damages
Porcupus is not liable for any products damaged or lost during shipping. If you receive an incorrect product or a defected product, please contact support@porcupus.com and we will arrange for an exchange or a refund.

Please save all packaging materials and defected or incorrect products before filing a claim.


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.